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Las Palmas Del Sol HeathcareReturn to Las Palmas Del Sol Healthcare
Las Palmas Medical Center
1801 N Oregon St, El Paso, TX 79902(915) 521 - 1200

For visitors at Las Palmas Medical Center

We want you to feel safe and comfortable when visiting a patient at our hospital. Learn more on this page about the amenities and services we offer our visitors.

Visiting our full-service hospital

Seeing relatives and friends plays an important role in the recovery process. Here, you will find helpful information to help ease the time with your loved one, such as visitation guidelines and hours.

Call Us: (915) 595-9200Get Directions

Information for our visitors

Here, you will find answers to some of the most frequently asked questions asked by our visitors.

Visiting hours at our hospital

You may visit anyone at the hospital from 5:00am to 9:00pm daily.

Visitation restrictions

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.

Visitation information to consider

Although we want you to visit your loved one, we ask that you limit the length of your stay, because long visits can be tiring for those in the hospital. A family member can assist by coordinating visits for family and friends.

Typically, we schedule the majority of care and treatment for earlier in the day. If you plan to visit in the morning, we suggest that you call ahead to make sure your loved one is in their room, and that there are no planned procedures. No visitors will be allowed in the room when a doctor or nurse is providing care. Visitors may be asked to step outside the room during these times.

Visitation policy

We ask that all visitors carefully review our visitation policy, to ensure you have the best experience possible. Changes made to visitation guidelines will be at the discretion of the nursing supervisor or charge nurse. Factors that may require changes include someone's current condition, prevailing circumstances or periods of high levels of respiratory illness or infectious outbreaks in the community. While here at the hospital, we ask that you please adhere to the following guidelines:

  • Do not leave children unattended.
  • Have no more than two visitors at a time in critical care units, the emergency department and semi-private rooms.
  • Limit adult visitors to one for staying overnight.

Surgery updates via text message

If a loved one is having a surgical procedure done at our hospital, you get text messages about their progress sent directly to your phone.

Guest wifi

We're pleased to offer free guest Wi-Fi to our patients and visitors.

Information, guidance and resources for our patients and visitors

Because patient care is our most important job, we are committed to creating an environment that is safe and comfortable for our patients and visitors while we treat you like family. Our unique programs and services are designed to make your experience at our hospitals exceptional. Whenever you show up to see us, we show up for you in every way.

Gift shop

You can help make someone's day a bit brighter by bringing them a thoughtful gift, so we have an on-site gift shop for your convenience. Gift shop hours are as follows:

  • Monday through Friday — 9:00am to 8:00pm
  • Saturday and Sunday — 10:00am to 7:00pm

If you need to reach the gift shop by phone, please call (915) 521-1284.